Customer Hub Consultant

Could you help deliver a world class welcome in our world class venues?

We are Sheffield City Trust.

Proudly from Sheffield, we are here for everyone, offering convenient, value for money activities delivered by local, knowledgeable and caring people.

Our mission: To improve physical health and mental wellbeing through our activities and experiences.

Our vision: Creating a happier, healthier community.

Our values:

Serve communities not shareholders.

Create new, exciting solutions that develop our people to be better tomorrow.

Together, embrace diversity, support each other and have fun.


Customer Hub Consultant


Ponds Forge


£10.15 per hour - The rate of pay for 16- and 17-year-olds is at 80% and 90% of the rate shown respectively 


  • Various contracted hours available.


  • Provide excellent customer service through in-depth knowledge of Sheffield City Trust products and services and understanding of customer’s needs.
  • Provide solutions for new and existing customers contacting Sheffield City Trust
  • Identify customer needs and provide relevant Sheffield City Trust products and services to increase participation
  • Efficiently process enquiries to ensure customer records are accurately maintained

Essential Qualifications

  • Able to work under pressure, whilst providing excellent customer service
  • Must be able to work as part of a team
  • Excellent communication skills
  • Exceptional telephone manner and clear voice
  • Confident and professional

Desirable Qualifications

  • Sales Experience within a customer service role
  • Wide and Varied Knowledge of Sheffield City Trust products

We regularly  offer different types of contracts for Customer Hub Cosultant. For a list of all currently available roles please access our current vacancies.

However, if you would like to submit a speculative application for our Customer Hub Consultant role and be part of our amazing teams then we’d love to hear from you.

Please submit a CV and covering letter explaining the role you are interested in and why to and we will be in touch with you accordingly when the next suitable vacancy becomes available. Please title your email Speculative Application and include the title of the vacancy you are interested in.