Welcome Back
We've missed seeing you in our venues, and we’ve been busy preparing for your return.
Statement from Sheffield City Trust regarding South Yorkshire entering ‘Tier 3’
"After the announcement on Wednesday morning (October 21) that Sheffield, along with the rest of South Yorkshire, will enter ‘Tier 3’ Covid restrictions from Saturday morning we can confirm that fitness classes will not continue after Friday.
We have now had confirmation from England Athletics that our athletics sessions will now only be accessible for under 18s or disabled athletes. This change will come into effect from Saturday 24th October.
Over 18s can continue to train outdoors and Woodbourn Road remains open. We are aware the these restrictions will have an impact on your members, if you would like to freeze your membership please complete our freeze request form here,
“All other services currently been provided at all our venues will continue to be offered, which is in line with the restrictions of being in a ‘Tier 3’ area.
“Our priority is the health and wellbeing of our customers and colleagues and so we are delighted that the local restrictions will allow leisure venues to remain open, including the re-opening of Ponds Forge and Heeley swimming pool from Monday, October 26.
“The latest information will be available here."
Refunds Of Fitness Classes Booked
Any upcoming fitness class bookings after Friday that have been paid for online or over the phone will automatically be refunded to you. You do not need to contact us about your refund. Due to the volume of refunds being processed please allow 5 working days for this to appear in your bank account. If you have paid for a fitness class booking in venue, one of our team will contact you within 5 working days to arrange your refund.
You have 3 options for any membership you have with us:
1) Continue your membership. We will automatically adjust your membership so that you do not lose out due to the enforced closure of venues. All memberships will allow access to any of our venues to allow for our phased reopening. You can see your membership details in the My Account section of our website.
2) Freeze your membership. If you do not wish to return to our venues at the moment, you can freeze your membership free-of-charge for up to 6 months. To freeze your membership please complete our online freeze form. We will contact you nearer the end of your chosen freeze period to understand what you would then like to do. You do not need to cancel your direct debit. Please allow 10 days notice before your next direct debit to freeze your membership.
3) Cancel your membership. We are disappointed to see any member leave but we understand that it is an uncertain time for many. If you wish to cancel your membership, please contact our payment partner, DFC on 01908 422 007 between 10am - 5pm Monday - Friday to cancel your membership.
For members based at venues that are not currently reopening, we will not restart any payments unless you wish to use alternative venues. We will contact you to advise of your specific options.
To help receive the right information, please ensure your email address is up to date in your My Account section.
Health And Safety Guidelines
At this time, community is more important than ever. You can help us and your fellow members stay safe and healthy by following these guidelines.
GUIDELINES
Booking In Advance
You will need to book online in advance to secure you space. In preperation for reopening we'd recommend checking your account is up to date. If you don't have an account you can also register here.
MY ACCOUNTFrequently Asked Questions
We understand you may have more questions regarding our venues, memberships and activities. To help, we've pulled together some FAQs that should hopefully answer these.
For any queries that we may not have covered please email us at info@sheffieldcitytrust.org. We are currently experiencing high volumes of enquiries. Please bear with us and we will get back to you as soon as possible.
What We Do
We were the first leisure trust formed in the UK. Since 1987 we've led the way with an unrivalled mix of sport, leisure and entertainment venues to become Sheffield City Trust
Our not-for-profit status means all our surplus is reinvested in improving our activities and venues to ensure we are here for the communities we serve. We are proud to be part of the fabric of our greater city.