Help and FAQs

We want you to have everything you need to make joining one of our teams as straightforward and pain-free and as possible.

These answers address frequently asked questions about our recruitment application and selection process but if you can’t find the answer you need here then please get in touch via email to

About Vacancies

Q: I know the venue I want to work at but I can’t find a suitable vacancy at the moment; can I send my CV instead?

A: Yes, absolutely. You can send us your CV and some information about the venue or role you’re interested in to with the title of the email marked as ‘Speculative Application’. If there is nothing available at that particular time then your details will be added to our database and we’ll be able to contact you about suitable vacancies as they become available.

Q: Do Sheffield City Trust offer work experience and or Apprenticeships ?

A: Yes. For work experience, applications are dealt with at the venues so if you are interested in a placement somewhere in particular please contact the particular venue and they will channel your enquiry to the relevant representative.

We do offer Apprenticeships and these are advertised in the same way as other vacancies on our website If you have a specific question about Apprenticeships or you would like to apply speculatively for a particular Apprenticeship we are not currently advertising then please email

Application Process

Q: Can I apply using a mobile device?

A: You can apply online using most modern smart phones or tablets.

You will be directed to an application page which will ask you for the necessary contact information and to upload a copy of your CV as a PDF or Word Document.

Q: How do I know my application has been received?

A: When you successfully submit your application you will receive the following email confirmation: “Thank you for your interest in working with Sheffield City Trust. Applicants successfully shortlisted for interview will be contacted following the closing date.”

Please note: most applications are not reviewed until the closing date has passed.

If you don’t receive a confirmation email, please check your junk and spam folders. If you still can't find it, please contact us via email to

Q: I applied for a job but I haven’t heard anything. What can I do?

A: We try our best to contact all applicants as soon as possible but due to the large response we receive to some of our vacancies it is not always possible to respond to every applicant. Normally applications won’t be reviewed until the closing date has passed so everyone has a fair chance to apply. If you still haven’t heard anything from our recruitment team by two weeks after the closing date, then please contact us via email to

Q: I’ve made a mistake on my application. Can I edit it?

A: If there is an error in an application you have submitted, please contact us via email to

Interview and Selection Process

Q: Who can I contact with questions about my interview or to rearrange or cancel my interview ?

A: We suggest that you ask any questions you have at the time your interview is arranged, as the member of the People and Service Team or recruiting manager who contacts you to arrange your interview will be able to help you. If you need to rearrange or cancel your interview again you should to do this through the recruiting manager or relevant member of People and Service Team. If for any reason you can’t contact them, please get in touch by email at

Q: How soon after my interview should I hear whether I have been successful ?

A: We endeavour to respond to all candidates within 5 working days of the interview, though this may not always be possible. If you do not receive a response within this timescale please contact via email to

Diversity And Inclusion

Q: Do you monitor the equality and diversity of candidates?

A: Yes, we obtain data relating to equality and diversity both for our employees and also for people who apply for our roles.

Data obtained relates to protected characteristics as outlined in the Equality Act 2010 (age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation).

This data is analysed so we have a deeper understanding of the makeup of our workforce and also our talent pool and to identify potential gaps or evidence of under-representation so corrective action can be taken.
All data obtained is handled and processed according to General Data Protection Regulations.

Q: Do you employ people with disabilities?

A: Yes. We are an equal opportunities employer, and we welcome applications from all members of the community. We are a Disability Confident Employer.

Please visit the Disability Confident section of the website for more information on support available within the recruitment process for disabled candidates.

Q: Do you have an age limit for joining?

A: We don’t have an upper age limit, and we encourage applications from all age groups. However, there are byelaws which place restrictions on employing anyone under compulsory school age.

A child ceases to be of compulsory school age on the last Friday in June in the academic year in which he or she reaches the age of 16 or if he or she reaches 16 after the last Friday in June but before the start of the new school year.

If you wish to apply for employment and you are still of compulsory school age then you or your parent or guardian should seek further advice from Sheffield City Council on 0114 273 4264 or by visiting 

Q: What does Sheffield City Trust do to be an inclusive employer?

A: We are committed to being as inclusive as possible for all of our people and to represent the diversity of the communities we operate in.

We want our people to feel safe and comfortable to be their authentic self at work and our aim is to create a culture where difference is celebrated.

We have done a number of things in order to help achieve this including establishing Employee Network Groups around protected characteristics, providing Equality, Diversity and Inclusion training for employees, and working with local community organisations to improve access to our employment opportunities, venues and facilities for under-represented groups.

Data and Privacy

Q: How will my personal data be managed during the application and recruitment and selection process?

A: We understand how important privacy is.  That’s why we are committed to protecting the privacy of our customers, including applicants, and ensuring you understand how we collect, store and process your personal data.

Full details of our how we manage your data, including our data policy can be found on our website:

Technical Issues

Q: What if I’m having technical problems with the website or submission of my application?

A: Please contact via email to with as much information as possible on the problem you are experiencing and we will attempt to resolve your query as quickly as possible:

Q: I am trying to complete the online application form but it won’t launch in my browser. What can I do?

A: In the first instance, please try to launch the form in another browser. If you’re still having difficulty, please contact us via email to .

Please supply us with the following detail so we can help resolve your query quickly:

  • The role you’re applying for and venue.
  • Web browser and version: You can find out which web browser you are using and the version number by selecting 'About' in the browser menu
  • Operating system: This is the platform you are using - Windows 7 or iOS, for example
  • Description of error: Describe the difficulty you are having
  • Screen-shot: If possible please attach an image of the error. On most PCs this can be done by using the CTRL + Print Scrn option
  • Steps to replicate: Please describe the steps you took before the error occurred
  • Best way to contact you: Email or phone number.
  • Contact information: Email address or phone number

Q: I don’t have a CV. How do I apply for a role?

A: If you do not have a CV, please contact us and we can supply you with an application form which you can scan and email to or submit in person to reception at any of our venues. Any applications forms submitted in person should be done so in a sealed envelope indicating the vacancy being applied for and addressed to People and Services (HR), Recruitment, Head Office, 23 Carbrook Hall Road, Sheffield S9, 2EH.

Agencies And Suppliers

Q: I am an agency or third-party supplier looking for a contact. Who can I speak to?

A: This site is for external candidates only. We will not reply to any emails relating to agencies or third-party suppliers through this site. If you are interested in contacting us about supplying goods or services, please contact the relevant venue or department via our website

Making A Complaint

Q: What if I am not happy with any element of the recruitment process?

A: If you have any feedback on our recruitment process, please contact us via email to with your comments.

We take your feedback seriously and aim to respond to e-mails within five working days.