Lockdown Guarantee

If our centres are closed due to a local or national lockdown we will freeze your membership and lessons for the period we are closed for free. You do not need to contact us to freeze your membership

Any paid for activities during the lockdown will be refunded.

When we are able to reopen, we will contact you so you can get back to enjoying your activities with us.

I’m a fitness, golf or athletics member. What will happen to my membership?

  • Direct Debit - If you pay by Direct Debit for your membership, payments will automatically be frozen. When we reopen we’ll adjust your future payment to reflect the time of closure.Depending on your payment date it may be too late to stop your next direct debit leaving your account. If this is the case, we will be adjust your future payment to when we re-open. You do not need to cancel your direct debit.

  • Upfront - If you have paid up-front for an annual membership, your membership end date will be extended, ensuring you receive your full membership term. Your membership will be extended once we are reopen.

If your membership currently includes fitness classes, your membership has been upgraded, free of charge to include our On Demand membership while we are unable to offer classes. Classes are available 24 hours a day, 7 days a week so you can workout when it's most convenient to you! Non members can also take advantage of our online classes for just £6 per month.

In addition, we have been working with our partners to offer our members a 60 day free trial with Les Mills On Demand, as well as, free virtual classes with Myzone.

What will happen to my/my child's lessons?

  • Direct Debit - Your payment has been automatically frozen, and where we may owe you lesson(s) we will adjust future payments accordingly. Depending on your payment date it may be too late to stop your next direct debit leaving your account. If this is the case, we will be adjust your future payment to when we re-open. Please do not cancel your Direct Debit. Your/ your child’s space on lessons will be held for when we re-open. If you cancel your direct debit we cannot guarantee your current space will still be available.

  • Block bookings - If you’ve paid in advance for a block of lessons your end date will be extended ensuring you receive your full number of sessions.

I have paid for an activity that is taking place during lockdown. What will happen to my booking?

  • Online payment - Where you have pre-paid for an activity online, we will refund the payment to the card you paid on.  Please allow 14 working days for the payment(s) to reach you. You do not need to contact us to arrange the refund.

  • Paid by card – If you paid for your session over the phone or in venue you will be contacted by one of our team to arrange the refund. You will need the card you originally paid on to enable us to process your refund.  Please allow 14 days for us to contact you.

  • Paid by cash - If you paid for your session with cash, you will be contacted by us to arrange your refund. Please allow 14 days for us to contact you.