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Leisure Centre and Golf Course FAQs

Following the UK Govenrment's announcement we welcome the news that golf courses can reopen from 29th March and leisure centres hopefully opening from mid April. Our teams are preparing for reopening and a further update will be sent to customers over the coming weeks once we have confirmed reopening dates.

General

Q. When will you reopen?

A. Our golf courses will reopen on Monday 29th March. Subject to confirmation from the government our leisure centres will reopen on Monday 12th April. We are awaiting confirmation of a date for reopening our ice rink.

Q. What will happen with my membership or an activity i have paid for if we re-enter lockdown in the future?

A. We will freeze your membership and lessons for the period we are closed for free. You do not need to contact us to freeze your membership. You do not need to cancel your direct debit. Any paid for activities during the lockdown will be refunded. Please allow 14 days. You do not need to contact us to arrange your refund. Take a look at our lockdown guarantee.

Golf

Q. When will golf bookings open?

A. Golfers will be able to book to play as a 4-ball from our reopening on 29th March. Our team are currently preparing to reopen and full details will be shared with all golfers over the coming weeks including an advanced booking date.

Q. I paid for my membership upfront, will this be extended?

A. All upfront memberships will be extended for 12 weeks to reflect the time our golf courses were closed due to the National Lockdown.

Q. Will my 20 round pass be extended?

A. All 20 round passes will have their expiry date extended for 12 weeks to reflect the time our golf courses were closed due to the National Lockdown.

Q. Can I freeze my golf membership?

A. All members will receive an update regarding the options available to them with regards to restarting their membership. Due to the bulk freeze that has been applied to all member accounts we are unable to process any individual freeze requests at this time.

Leisure Centres

Q. When will your leisure centres reopen?

A. Subject to confirmation from the Government our leisure centres will reopen on Monday 12th April.

Q. Can I freeze my fitness membership?

A. Once we have a confirmed reopening date from the government, all members will receive an update regarding the options available to them with regards to restarting their membership. Due to the bulk freeze that has been applied to all member accounts we are unable to process any individual freeze requests at this time.

Coached Activities

Q. When will my lessons restart?

A. Subject to confirmation from the Governent leisure centres will reopen on the 12th April. Our teams are preparing for reopening and a further update regarding a start date for lessons will be sent to customers over the coming weeks.