Leisure Centre and Golf Course FAQs

We understand that our customers have differing concerns regarding Covid-19. Customers are required to wear a face covering in all communal areas of our venues, unless they’re exempt in line with government guidance.

We also ask customers to be considerate of others by keeping a safe distance from each other and to regularly sanitise their hands.

Read more about the changes we are making to our venues below.

Q. Will I still have to wear a mask and use alternative entrances/exits?

A. Customers are required to wear a face covering in all communal areas of our venues, unless they’re exempt in line with government guidance. Face coverings do not need to be worn whilst you are taking part in activity or whilst you are sat in our cafes areas eating and drinking.

Q. Will I still have to book?

A. Our booking system will remain in place for all activities. Many of our sessions are in high demand and due to Covid-19 guidelines regarding air flow remaining in place we need to continue to monitor the numbers in each area.

Understanding how many customers are visiting us allows customers to decide which session they would like to attend based on how busy the session may be. At a time when cases of Covid-19 are continuing to rise and the number of team members isolating increases, understanding how busy each session is allows us to rotate teams around during these challenging times.

Booking in advance guarantees your place in our session but we understand that this isn’t always possible. Customers can attend the venue to book in for a gym session at reception upon arrival however, we cannot guarantee that you will be able to gain immediate entry if the session time is full. Fitness classes, swimming and court hire continue to be bookable in advance, as usual.

Q. Will you be increasing your capacities?

A. As social distancing restrictions are relaxed, we will be opening up our sessions to welcome more customers. We are however mindful that some customers will be anxious about these changes and will highlight where the busy and quiet sessions are within our venues.

Q. Will you be reopening your changing rooms and showers?

A. Yes, all our changing rooms and showers will be reopening. Hairdryers will also be available for customers to use.

We continue to advise swimmers to arrive ‘beach ready’ where possible to limit the time they are in our changing rooms.

Q. Will your swimming timetables be changing?

A. Yes, our swimming timetables have changed to include a variety of sessions including the reopening of weekday leisure swimming and ladies only.

You can view our timetables online at

Q. Will your fitness class timetables be changing?

A. Whilst social distancing restrictions have been eased, the Government is yet to confirm that there will be any changes to the current ventilation guidelines which limit the numbers we can host in our spin and dance studios.

Once we have the confirmed ventilation guidelines we will reopen our spin and dance studios as soon as possible. We will announce any changes to timetables on our websites and social media as soon as available.

We have made some small changes to the timetables which can be viewed at

Q. Will you be offering Aqua classes now restrictions are easing?

A. Yes, we now offer aqua classes at Springs Leisure Centre and Hillsborough Leisure Centre. We are currently recruiting for more aqua instructors and hope to introduce more sessions to our timetables in the near future.

Q. Will the sauna and steam room reopen?

A. Our sauna and steam rooms are now open.

Q. Will your cafes be reopening?
A. Yes, the following cafes are now open. Open times may vary. please check each venue for opening times.

  • The Beach Café and Reception Café at Hillsborough Leisure Centre
  • The Café in reception at Ponds Forge 
  • The Core Bar and Cool Fuel at iceSheffield
  • Clubhouse at Beauchief Golf Club
  • Clubhouse at Sinfin Golf Club

Q. Will I be able to book a gym induction or assisted workout?

A. Yes, our fitness teams will be offering gym inductions and assisted workouts.

Gym inductions will be available to book online, over the phone or in venue. Assisted workouts can be booked in venue or over the phone.

Q. I’m a third party fitness pass holder, do I still need to book in advance?

A. Third party pass holders will still need to call 0330 333 0555 to place a booking for swimming or fitness classes. Our booking policy remains the same that this is for same day bookings or where the session takes place prior to 9.00am it can be booked the day before. Third party pass holders will still have the option to call to book their gym session to guarantee their place but will no longer be required to do so. Third party pass holders can book into the gym session at reception upon arrival however we cannot guarantee a place in the session if an advanced booking hasn’t been made.

Eligible third party pass holders are ‘MoveGB’ and ‘Gym Pass’. We are no longer partners with ‘PayAsYouGym / Hussle’.

Q. Will you be allowing spectators into the venues for lessons and leisure activities?

A. Following the easing of social distancing restrictions the limit on number of spectators for coached lessons will be lifted at most venues.

Parents/guardians are welcome to watch their child’s lessons from our dedicated spectator areas. Spectators will not be permitted to watch from pool side or the edge of the sports halls.

Q. Will the multi-sensory room reopen at Concord Sports Centre?

A. The multi sensory room is now open.

Your feedback is important to us and we'd love to hear from you on your thoughts regarding the changes we are making to our venues. You can share your thoughts with us here>