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Leisure Centre and Golf Course FAQs

Q. When will you reopen?

A. The following venues will reopen on Wednesday 2nd December:

  • Concord Sports Centre
  • EIS Sheffield
  • Heeley Swimming Pool & Gym
  • Hillsborough Leisure Centre
  • Ponds Forge
  • Springs Leisure Centre
  • Westfield Sports Centre
  • Beauchief Golf Club
  • Birley Wood Golf Club
  • Sinfin Golf Club
  • Tapton Park Golf Club
  • Tinsley Park Golf Club

At this time, we do not have a confirmed reopening date for iceSheffield as Covid-19 tier restrictions will determine this. Once we have received confirmation from the Government regarding which tier Sheffield will be placed in, we will communicate further.

Q. What activites will be available under the new Tier 3 Rules?

The following activities are available under Tier 3 rules. Please ensure you read our activity guidelines.

  • Gym – Sessions restart on the 2nd December
  • Lane Swimming – Sessions restart on the 2nd December
  • Fitness Classes - We are unable to offer classes under tier 3 guidelines
  • Golf – Tee times restart on the 2nd December
  • Family Swim Pods – Sessions restart on the 5th December. Swim pods are only open for single household booking
  • Athletics - Sessions restart on 2nd December. Bookings are open for under 18s, disabled players and elite athletes only. Clear guidelines are in place for which athletes are classed as elite. If you believe that you meet these criteria you must seek authorisation directly from British Athletics. Only once this authorisation is received will athletes be permitted onto open sessions. To find out more click here

  • Badminton – Sessions restart on the 2nd December. Bookings are open for single households, under 18s, disabled players and elite athletes only

  • Squash – Sessions restart on the 2nd December. Bookings are open for single households, under 18s and disabled players only

  • Table Tennis – Sessions restart on the 2nd December. Bookings are open for single households, under 18s, disabled players and elite athletes only

  • Netball & Basketball Courts (Indoor)  - essions restart on the 2nd December. Bookings are open for single households, under 18s, disabled players and elite athletes only

  • Football (Indoor) – Sessions restart on the 2nd December. Bookings are open for under 18s and disabled players only

  • Coached Lessons – Sessions restart on the 3rd December. Bookings are open for under 18s and disabled players only. We are awaiting further guidance from DCMS regarding adult lessons.

Q. When will bookings open?

  • Bookings open on Thursday 26th November.
  • Gym, swimming and junior athletics sessions are bookable online from 8am or over the phone from 9am.
  • Outdoor pitch hire will be available to book over the phone from 9am
  • Indoor court hire will be available to book over the phone from 9am for single household/support bubbles, under 18s or disabled customers.
  • Golf is bookable online or over the phone from 12noon.

We are not re-opening for fitness class bookings, leisure swimming, ice skating, adult athletics or mixed household court hire bookings at this time. Once we have received confirmation regarding local Covid-19 restrictions and the impact of these on our activities we will communicate further.

Q. When will my membership restart?

A. Memberships will restart from Wednesday 2nd December when our venues reopen.

Your direct debit dates remain the same as before and direct debits will restart from 8th December. This means if you usually pay on the 1st of each month you will not pay anything until 1st January. Your next payment will be at your usual standard amount.


If you pay for your membership upfront, this will be automatically extended to reflect the time lost due to our enforced closure.

Can I freeze or downgrade my fitness membership?

Whilst we hope that you will continue your membership we understand that circumstances have changed and that restrictions preventing us from offering fitness classes within our centres may result in you wishing to delay your return.

If you wish to downgrade your membership to only include gym and swimming please call us on 0330 333 0555 and a member of our team will assist you with this transfer. Our phone lines are open 9.00am - 6.00pm weekdays and 9.00am - 3.00pm weekends.

If you wish to freeze your fitness membership, you can do so free of charge for up to 3 months.

If you pay via direct debit please do so online through the DFC Portal. Please be aware this portal is currently only live for those members who usually pay on 8th of the month. If you usually pay on 8th of the month, to prevent your next direct debit payment on 8th December you will need to complete your freeze request before 2nd December. We appreciate this is short notice, however, the dates are set by our payment partners DFC and we are unable to process freezes past this date. We are working with DFC to confirm when the freeze portal will open for members who pay on alternative payment dates.

If you pay for your membership upfront you can apply to freeze your membership online at https://www.sheffieldcitytrust.org/freeze-membership. Please allow 10 working days for this to be processed. All upfront freeze requests must be submitted by 7th December.

If your membership was frozen prior to the November lockdown then this remains unchanged. Your membership will reactivate when your chosen freeze period ends. For example, if your membership was frozen for 3 months in September and was due to restart in December, your membership will reactivate from 2nd December. If you have any queries regarding your freeze status and you pay via direct debit, please contact our payment partners DFC on 01908 422 007. If you are an upfront member and wish to speak to us about your freeze please call 0330 333 0555.

Q. My membership is already frozen - do I need to do anything? A. If you have already frozen your membership with us then this will not restart until then end of your chosen freeze period. Your payments will automatically restart at the end of your freeze when your membership reactivates. Your freeze has not been extended following the recent lockdown. For example, if your membership was frozen until December this will still reactivate in December. If you wish to restart your membership earlier then you had originally planned please email info@sheffieldcitytrust.org and a member of our team will arrange this for you. Please allow up to 10 days for this request to be processed.

Q. My membership includes classes, if classes can’t restart what will this mean for my membership?

A. Your membership has been upgraded, free of charge, to include the On Demand Fitness membership, offering over 1500 video workouts. You will enjoy unlimited access to the full range of classes whilst we remain in tier 3. Classes are available 24 hours a day, 7 days a week so you can workout when it's most convenient to you! Just log in to the On Demand Fitness studio using your normal log in details to get started.


In addition, we have been working with our partners and are pleased to also offer our members a 60 day free trial with Les Mills On Demand, as well as, free virtual classes with Myzone for those members who have a Myzone Belt.

Q. When will my lessons restart?

A. All lessons will restart in venues which are reopening from Thursday 3rd December.

Your direct debit dates remain the same as before and direct debits will restart from 8th December. This means if you usually pay on the 1st of each month you will not pay anything until 1st January. Your next payment will be at your usual standard amount.

If you pay for your lessons in blocks then no credits have been taken during our closure. Your credits will begin to be taken when lessons restart.

Q. When will direct debits restart?

A. Direct debits restart from early December. Your payment dates remain the same and your next payment will be for your usual standard amount.

  • If you usually pay on 8th of each month, your next payment will be 8th December.
  • If you usually pay on 15th of each month, your next payment will be 15th December.
  • If you usually pay on 22nd of each month, your next payment will be 22nd December.
  • If you usually pay on 25th of each month, your next payment will be 25th December.
  • If you usually pay on 1st of each month, your next payment will be 1st January.

No customers will be charged for the time in which our venues were closed. Please bear in mind, if your payment date is a bank holiday your payment will be taken on the next working day.

Q. I cancelled my direct debit, how do I reinstate this?
A. If you cancelled your direct debit with the bank you will need to reinstate this with our payment management company DFC. You can do this by calling 01908 422 007.

Q. When will iceSheffield reopen?

A. iceSheffield is classified as an indoor leisure venue which means local Covid-19 restrictions may impact the venue reopening when national lockdown restrictions are lifted. We continue to work with the Government and national partners regarding the restrictions placed on ice rinks and will confirm a reopening date as soon as we are able to.

Q. Will your cafes reopen?

A. When we reopen our leisure centre cafes will remain closed. Our clubhouses at Beauchief, Tapton and Sinfin will be open for takeaway only.