Leisure Centre and Golf Course FAQs
General Opening And Bookings
Q. When will you reopen?
A. Our golf courses and leisure centres are now open for the following activities:
- Golf Courses - tee times, driving range and footgolf
- Leisure Centres - gym, swimming, junior athletics, outdoor pitch hire and indoor court hire (same household only).
- Junior coached lessons
- iceSheffield - Junior patch ice
The following activities will restart on Monday17th May 2021
- Fitness Classes - Bookable from Wednesday 19th May 2021 at 12.00pm
- Public Ice Skating - Bookable from Wednesday 19th May 2021 at 12.00pm
- Adult Lessons - If you are already booked into adult lessons, these will restart from Monday 17th May 2021
- Indoor court hire (mixed household)
Bookings must be made in advance.
Q. What will happen with my membership or an activity I have paid for if we re-enter lockdown in the future?
A. We will freeze your membership and lessons for the period we are closed for free. You do not need to contact us to freeze your membership. You do not need to cancel your direct debit. Any paid for activities during the lockdown will be refunded. Please allow 14 days. You do not need to contact us to arrange your refund. Take a look at our lockdown guarantee.
Q. I am unable to log in to my account?
A If you are unable to log in to your account please reset your password here. If an incorrect password is entered more than 5 times, for security, this will cause your account to lock. if your account becomes locked you will need to call us on 0330 333 0555. or email us at firstname.lastname@example.org.
Q. How do I register an account?
A. If you do not have an account with us, you cna register here.
Q. Can I get a refund for a booking I have made online?
A. To request a refund for your booking please complete our refund request form. One of our team will contact you within 3 working days regarding your request. Please note, we are under no obligation to refund you or exchange your ticket(s). However, we may, entirely at our discretion, refund you or exchange your ticket(s) in any of the situation that we consider warrants a full or partial refund or other offer of goodwill from us. For our full booking terms click here.
Q. I am having problems booking online. I can see your timetable but there is no book button?
A. If you are unable to see the book button on the timetabls, there may be an unpaid non attendance fee on your account for a session you have missed. Please call us on 0330 333 0555
Q. I previously froze my membership, will this still be frozen?
All memberships have been unfrozen.If you had previously frozen your membership with us and you do not feel ready to return yet then please inform us by completing our online form. Once you are ready to return to your membership, please get in touch with our memberships team on 0330 333 0555 (option 3).
All new freeze requests are subject to our standard membership freeze policy, details of which can be found online.
If you no longer wish to continue your fitness membership with Sheffield City Trust please contact us.
Q. When will golf bookings open?
A. Our golf courses are now open. Members can book 13 days in advance online and 11 day over the phone. Non members can book 11 days in advance online and 9 day over the phone.
Q. I paid for my membership upfront, will this be extended?
A. Your current golf membership is due to renew on 1st June. Our team are currently recalculating your membership renewal to include any credit due following our enforced closures due to the Covid-19 National Lockdowns. We will contact you before your current membership expires with all the details.
Q. Will my 20 round pass be extended?
A. Your current golf pass expiry date has been extended to reflect any time you may have lost due to our enforced closure during the National Lockdown.
Q. Will your changing facilities and showers be open?
A. Our swimming pool changing rooms will be open, but due to social distancing our showers remain closed. Please arrive beach ready for your swimming session. Our gym changing rooms and showers will be open for gym users only. There will be a maximum number of people allowed in our changing rooms, so you may be asked to wait before entering.
Q. How do i make a booking?
A. The following activity bookings can be made online and over the phone:
- Lane Swimming
- Family Swim Pods
- Junior Patch Ice
- Junior Athletics
- Leisure Swimming - Click here to book leisure swimming
- Fitness classes - From Wednesday 12th May
- Ice Skating - From Wednesday 12th May
The following activities can only be booked over the phone by calling 0330 333 0555:
- Court Hire
- Pitch Hire
Q. When will your outdoor pitches reopen?
A. Our football pitches and Concord Sports Centre, Westifled Sports Centre and Springs Leisure Centre are now open. To book a pitch email is at email@example.com or message us on Facebook Messenger.
Q. I am a coached customer when will my direct debit restart.
A. Your next direct debit will be on the 1st June 2021. As part of our lesson improvements, we will no longer be using a separate company, DFC, to process your regular payments. Our own Memberships Team will manage your Direct Debits going forward, providing you with an improved service.
To continue your lessons with us, we do require you to set up a new direct debit mandate with us; your previous direct debit mandate held with DFC has been cancelled. Therefore you will need to set up an account with us to enable us to process your direct debit. Click here for more details on how to set up your direct debit.
Q. When will my junior and adult lessons restart?
Our junior lessons have now restarted. Please ensure you read our safety guidelines before your next lessons. Our adult lessons will restart on Monday 17th May.2021
Q. Will the date and time of my lessons change?
A. Our lessons times have not changed. Your lessons will restart on the same day and time your were on prior to lockdown.
Q. I turned 18 after 1st September so I am eligible to attend Patch Ice and Athletics sessions. How do i book?
A. If you are eligible to attend please email us at firstname.lastname@example.org with how you meet this criteria for attending.