Leisure Centre and Golf Course FAQs
Q. Will I still have to wear a mask and use alternative entrances/exits?
A. We understand that our customers have differing concerns regarding Covid-19. We therefore encourage customers to continue to wear masks or face coverings in all communal areas of our venues. We also ask customers to be considerate of others by keeping a safe distance from each other and to regularly wash/sanitise their hands.
All customers will be able to use the main reception doors and all one-way systems and alternative entrances/exits will be removed.
To support our TeamGB Olympic and Paralympic athletes training at EIS Sheffield, all current Covid-19 guidelines regarding wearing a mask and moving around the venue will remain in place until 23rd August.
Q. Why are you keeping restrictions in place at EISS?
A. EISS is home to many Olympic and Paralympic athletes who are heading to Tokyo to compete in this year’s Olympic Games.
To support TeamGB and give our Olympians and Paralympians the best possible chance in this year’s competition, we have agreed to keep our existing Covid-19 guidelines in place until they depart for Tokyo. These include:
- Pre-booking required to enter the venue.
- Customers must wear a mask (unless exempt) in all communal areas.
- Customers must maintain a social distance and follow any one-way systems.
- Only one adult will be allowed to attend with their child and spectate coached lessons.
These restrictions will remain in place until 23rd August.
Q. Will I still have to book?
A.Our booking system will remain in place for all activities. Many of our sessions are in high demand and due to Covid-19 guidelines regarding air flow remaining in place we need to continue to monitor the numbers in each area.
Understanding how many customers are visiting us allows customers to decide which session they would like to attend based on how busy the session may be. At a time when cases of Covid-19 are continuing to rise and the number of team members isolating increases, understanding how busy each session is allows us to rotate teams around during these challenging times.
Booking in advance guarantees your place in our session but we understand that this isn’t always possible. Customers can attend the venue to book in for a gym session at reception upon arrival however, we cannot guarantee that you will be able to gain immediate entry if the session time is full. Fitness classes, swimming and court hire continue to be bookable in advance, as usual.
Q. Will you be changing your opening times?
A. Yes, some of our opening times will be changing once restrictions ease. Hillsborough Leisure Centre, Ponds Forge and EIS Sheffield will have new weekday opening times from 19th July. We will continue to monitor footfall and customer feedback to review our opening times.
You can view our opening times at https://www.sheffieldcitytrust.org/venues
Q. Will you be increasing your capacities?
A. As social distancing restrictions are relaxed, we will be opening up our sessions to welcome more customers. We are however mindful that some customers will be anxious about these changes and will highlight where the busy and quiet sessions are within our venues.
Q. Will you be reopening your changing rooms and showers?
A. Yes, all our changing rooms and showers will be reopening. Hairdryers will also be available for customers to use.
We continue to advise swimmers to arrive ‘beach ready’ where possible to limit the time they are in our changing rooms.
Q. Will your swimming timetables be changing?
A. Yes, our swimming timetables will be changing from 19th July to include a variety of sessions including the reopening of weekday leisure swimming and ladies only.
You can view our timetables online at https://www.sheffieldcitytrust.org/venues
Q. Will your fitness class timetables be changing?
A. Whilst social distancing restrictions have been eased, the Government is yet to confirm that there will be any changes to the current ventilation guidelines which limit the numbers we can host in our spin and dance studios. We do not expect to receive any updated guidelines until 19th July.
Once we have the confirmed ventilation guidelines we will reopen our spin and dance studios as soon as possible. We will announce any changes to timetables on our websites and social media as soon as available.
We have made some small changes to the timetables from 19th July which can be viewed at https://www.sheffieldcitytrust.org/venues.
Q. Will you be offering Aqua classes now restrictions are easing?
A. Yes, we have aqua classes restarting week 26th July at Springs Leisure Centre and Hillsborough Leisure Centre. We are currently recruiting for more aqua instructors and hope to introduce more sessions to our timetables in the near future.
Q. Will the sauna and steam room reopen?
A. Whilst social distancing restrictions have been eased, the Government is yet to confirm that there will be any changes to the current ventilation guidelines. We do not expect to receive any updated guidelines until 19th July.
Once we have the confirmed ventilation guidelines, we will reopen the sauna and steam rooms as soon as possible. Depending on confirmed Government guidance and due to the differing systems used across our venues, some sauna/steam room facilities may open earlier than others. We will update this page as soon as we have further national guidance.
Q. Will your cafes be reopening?
A. Yes, the following cafes will be open from 19th July.
- The Beach Café and Reception Café at Hillsborough Leisure Centre
- The Café at Ponds Forge (reopens 22nd July)
- The Café at Concord Sports Centre
- The Core Bar and Cool Fuel at iceSheffield
- Clubhouse at Beauchief Golf Club
- Clubhouse at Tapton Park Golf Club
- Clubhouse at Sinfin Golf Club
Q. Will I be able to book a gym induction or assisted workout?
A. Yes, our fitness teams will be offering gym inductions and assisted workouts.
Gym inductions will be available to book online, over the phone or in venue. Assisted workouts can be booked in venue or over the phone.
Q. I’m a third party fitness pass holder, do I still need to book in advance?
A. Third party pass holders will still need to call 0330 333 0555 to place a booking for swimming or fitness classes. Our booking policy remains the same that this is for same day bookings or where the session takes place prior to 9am it can be booked the day before. Third party pass holders will still have the option to call to book their gym session to guarantee their place but will no longer be required to do so. Third party pass holders can book into the gym session at reception upon arrival however we cannot guarantee a place in the session if an advanced booking hasn’t been made.
Eligible third party pass holders are ‘MoveGB’ and ‘Gym Pass’. We are no longer partners with ‘PayAsYouGym / Hussle’.
Q. Will you be allowing spectators into the venues for lessons and leisure activities?
A. Following the easing of social distancing restrictions the limit on number of spectators for coached lessons will be lifted at most venues.
Parents/guardians are welcome to watch their child’s lessons from our dedicated spectator areas. Spectators will not be permitted to watch from pool side or the edge of the sports halls.
Due to our commitment to the Olympic and Paralympic athletes training at EIS Sheffield, only one adult will be permitted to spectate coached lessons in this venue.
Q. Will the multi-sensory room reopen at Concord Sports Centre?
A. Yes, the multi-sensory room will reopen following the easing of restrictions. To book please call 0114 257 0053.
Your feedback is important to us and we'd love to hear from you on your thoughts regarding the changes we are making to our venues. You can share your thoughts with us here>