Leisure Centre and Golf Course FAQs
Which leisure centres and golf courses are closed?
Following the Governments announcement of Covid-19 lockdown restrictions all our venues, including golf courses will be temporarily closed until lockdown restrictions ease.
When will you reopen?
Our venues will reopen once lockdown is lifted. We will update you following the next UK Government announcement.
I have booked and paid for an activity online, by phone or in venue. Can I claim a refund?
Any upcoming leisure activities that have been paid for online, by phone or in venue will be refunded to you. You do not need to contact us about your refund. Due to the volume of refunds being processed please allow 14 days for this to appear in your bank account.
What will happen to my fitness, golf, gym or patch ice membership?
Memberships will automatically be frozen at the earliest possible date. You do not need to cancel your direct debit. It is too late for us to stop any payments on the 8th and 15th of January but our Lockdown Guarantee assures you will not lose any money or time on your membership. Find out more
I pay for my lessons by direct debit. What do I need to do?
Lessons will automatically be frozen at the earliest possible date. You do not need to cancel your direct debit. It is too late for us to stop any payments on the 8th and 15th of the January but our Lockdown Guarantee assures you will not lose any money or time on your membership. Find out more
I pay for my lessons in blocks. What do I need to do?
All lessons will automatically be frozen until we reopen. None of your lesson credits will be used whilst our venues are closed. When we re-open, you will still have the same amount of lessons remaining; your space will be saved so there you will not have lost anything. Our Lockdown Guarantee assures you will not lose out on your membership. Find out more.
I cancelled my direct debit, how do I reinstate this?
If you cancelled your direct debit but wish to stay a member with us you will need to reinstate your direct debit with our payment management company DFC. You can do this by calling 01908 422 007 between 10am and 1pm. Your memberships or lessons will remain frozen until we reopen, and no payment will be taken by direct debit.
I'd like to cancel my membership. How do I do this?
All memberships will automatically be frozen during lockdown. We understand that everyone’s personal circumstances are different, if you would still like to cancel your membership you can contact us at 01908 422 007 if you pay by direct debit. If you pay upfront please contact us at email@example.com.
I wish to cancel my lessons, how do I do this?
We understand that everyone's circumstances may have changed during the past few months. To cancel your lessons please email us at firstname.lastname@example.org with details of your lesson.